Privacy Policy
Positive With Paws – Privacy Policy
Positive With Paws respects your privacy and takes the protection of your personal information seriously. This policy explains what information we may collect, why we need it and how we use it.
Information We Collect
When you enquire about or book a service, we may collect information such as:
Your name, address and contact details.
Booking and payment information.
Emergency contact details.
Information about your pet, including their health, behaviour, routine and care requirements.
Veterinary contact details.
Home access information where required, such as key-safe or alarm instructions.
Messages and other communications between you and Positive With Paws.
Photographs or videos taken during services.
Your marketing preferences, including whether you have chosen to receive newsletters, updates or special offers from us.
We only ask for information that is reasonably necessary to communicate with you, manage bookings, provide your pet’s care, access your property where required, process payments, maintain appropriate business records, and meet legal, insurance or safety requirements.
How Your Information Is Used
Your information may be used to:
Arrange and provide Positive With Paws services.
Contact you about your booking or pet.
Respond appropriately in an emergency.
Process and maintain records of bookings and payments.
Keep your pet, your property and Positive With Paws safe.
Meet our legal, tax and insurance obligations.
Send newsletters, updates and special offers where you have chosen to receive them.
We do not sell your personal information to other companies.
Information will only be shared with another person or organisation where necessary — for example, with a veterinary professional in an emergency — or where we are legally required to do so.
Newsletters, Updates & Offers
If you choose to receive emails from Positive With Paws about news, services, updates or special offers, you can unsubscribe at any time.
You can do this by using the unsubscribe link in our marketing emails or by contacting us and asking to be removed from our mailing list.
Unsubscribing from marketing emails will not prevent us from contacting you when necessary about an enquiry, an existing booking, your pet’s care, payments or other important service-related matters.
Home Access & Security Information
Keys, key-safe codes, alarm information and other home-access details will be treated as confidential and used only where necessary to provide your booked service.
We will take reasonable steps to keep this information secure and will not intentionally disclose your home address or security information publicly.
Photos & Videos
Photographs and videos of pets may be taken during our services and may be used as explained in our Terms & Conditions.
If you do not want photographs or videos of your pet used publicly or online, please tell us.
How Long We Keep Information
Personal information will only be kept for as long as reasonably necessary for the purposes for which it was collected, including any legal, tax, insurance or record-keeping requirements.
Information that is no longer required will be securely deleted or disposed of where appropriate.
Your Rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include asking us to:
Tell you what personal information we hold about you.
Correct inaccurate information.
Delete information where we no longer have a lawful reason to keep it.
Restrict or object to certain uses of your information.
To ask a question about your information or exercise your rights, please contact Positive With Paws using the contact details provided on our website.
Changes to This Policy
We may update this Privacy Policy when necessary. The latest version will be made available through Positive With Paws.
This policy is intended to comply with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.